Housing Officer

Description

Housing Officer

Salary GBP37,400

Location Hybrid - Lincoln

At Amplius, we're committed to building safer, stronger neighbourhoods and supporting our customers to live well in the homes they value. As a Housing Officer, you'll play a key role in delivering high-quality tenancy, housing and neighbourhood services across Amplius' North area of operation. Working closely with residents, colleagues and partners, you'll help keep our neighbourhoods safe, well maintained and welcoming, while supporting customers to sustain their tenancies and build resilient communities.

Salary: GBP37,400 per year (plus car allowance)

Contract: Permanent

Your week: 36.25 (Monday - Friday 9am - 5.15pm)

Location: Hybrid with a weekly presence in our Lincoln office.

Snapshot of your role

Manage tenancies end to end, including complex housing and neighbourhood cases, ensuring compliance with legislation, policies and tenancy agreements.Lead on estate and neighbourhood management across a defined patch, maintaining high standards of safety, appearance and regulatory compliance.Minimise voids and support efficient re-letting by completing robust pre-tenancy interviews and helping customers to sustain successful tenancies.Maintain a strong, visible presence on patch, responding promptly to customer concerns and acting as the lead advocate for emerging estate issues.Work in partnership with Local Authorities, Police, voluntary organisations and community groups to address hotspot areas and improve neighbourhood safety.Champion customer engagement, safeguarding, inclusion and empowerment, co-producing local initiatives that strengthen community cohesion.Manage workload and performance effectively, maintaining accurate case records, meeting targets, participating in out-of-hours cover, and line managing Housing or Neighbourhood Assistants where required.

What we're looking for

CIH Level 3 qualification (achieved, working towards, or willing to undertake).Strong experience in estate and neighbourhood management, including managing complex services and priorities.Proven line management experience, with the ability to lead, support and develop teams through change.Up-to-date knowledge of the housing regulatory environment, with the ability to apply this in practice and embed it into ways of working.Excellent partnership-working skills, building effective relationships with Local Authorities and other key stakeholders.Resilient, adaptable and collaborative, with the ability to work across teams, use housing systems confidently and travel across a large geography as required.

A full UK driving license is essential for this role.

DBS clearance is required for this role

Please read the attached Job Description before applying so you get the full scope of the role.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 30 January

Interviews: 11 February

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Ad ID: 5417744493