Housing Officer DA

Description

Housing Officer (Dispersal Accommodation)

Reading

32,000 – 35,000 per annum

Full–time Permanent

About the Role

We are currently recruiting for compassionate and proactive Housing Officers to join a busy and rewarding environment supporting vulnerable individuals across Reading.

This role focuses on supporting Service Users, ensuring their welfare, safety, and successful move–on from the dispersal accommodation. You will manage a large and varied caseload while also overseeing a portfolio of properties, ensuring they are safe, well–maintained, and compliant.

This is a highly flexible role requiring strong organisation, resilience, and a genuine passion for supporting people.

If you're a dedicated and resilient individual looking to take the next step in your housing or support career in Reading then please get in touch

Key Responsibilities

Service User Support

Manage a caseload of approximately (Apply online only) Service UsersConduct inductions and support Service Users settling into accommodationCarry out regular welfare checks and property visitsSignpost individuals to relevant services such as healthcare and local support agenciesReport and manage incidents, safeguarding concerns, and absconding casesEnsure timely move–on in line with contractual requirementsProperty & Portfolio Management

Conduct property inspections and report maintenance issuesCoordinate repairs and ensure properties meet health & safety standardsPrepare properties for new occupants and manage voids effectivelySupport inventory management and minor repairs where requiredCollaboration & Communication

Work closely with internal teams and external stakeholdersAttend meetings and contribute to service delivery improvementsMaintain accurate, up–to–date records and documentationSupport colleagues and provide cover when requiredGeneral Responsibilities

Ensure compliance with company procedures and relevant legislationParticipate in training and continuous professional developmentRemain responsive to communications and operational demands, including emergenciesWhat We're Looking For

Experience working in housing, support work, or a similar roleStrong organisational skills and ability to manage a high–volume caseloadExcellent communication and interpersonal skillsAbility to work independently and as part of a teamUnderstanding of safeguarding and supporting vulnerable individuals (desirable)Full UK Driving Licence and access to your own vehicle (essential)Why Apply?

Opportunity to make a real impact supporting vulnerable individualsVaried and rewarding role with no two days the sameSupportive team environmentOngoing training and development opportunities

Benefits Package

33 days annual leave (including bank holidays)Life cover (2x basic salary)Westfield Health membership – cashback on health services and discounts for retailers and gymsLaptop, phone, and any other required equipment providedMileage expenses – claimable from home6–month probationary periodEmployer pension contributions (4% employer, 4% employee)Referral bonus scheme

Successful applicants will require Counter Terrorism Clearance (CTC). The successful applicant will be subject to Disclosure checks through the Disclosure and Barring Service.

This role is not open to applications from those who will require sponsorship under the points–based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If you would like to find out more about the position, then please email Lucy at (url removed) for further information.

If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or LinkedIn, Facebook, Instagram and

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Ad ID: 5418766973