Head of Operations

Description

Head of Operations (Scale-up Insurance Co) - GBP100-120K + bonus - Hybrid 3 days in City HQ

Our insurance client are in build stage and seek their first Head of Operations, a key member of the leadership team, to be responsible for overseeing and optimising all aspects of its global operations. This role ensures the seamless integration and buildout of business processes, digitisation and strategic initiatives to drive efficiency, scalability, and profitability across all markets.

The ideal candidate will bring extensive senior leadership experience within the insurance industry (preferably MGA, carrier, or broker), with a proven track record of driving large-scale operational transformation and aligning people, processes, compliance, and technology on a global scale.

Partnering with the CEO and senior leadership, the Head of Operations will develop and execute strategic plans for sustainable growth, champion operational excellence, and foster a culture of innovation and continuous improvement. The Head of Operations will also work with the CTO on building the technology infrastructure, including the data warehouse and other supportive services.

Key Requirements/Skills/Expertise

Bachelor's Degree or equivalent preferred (Business, Insurance, Finance, or related field).MBA or Advanced Degree or equivalent preferred (in Business, Finance, or Risk Management).CII or other relevant insurance certifications preferred.Significant progressive leadership experience within the insurance industry (MGA, carrier, or broker environment strongly preferred).Proven expertise in strategic planning and operational execution at a global scale.Demonstrated success managing budgets, business plans, and cross-border teams.Strong experience in vendor management, outsourcing agreements, and technology-driven operational improvements.In-depth knowledge of global legal, compliance, and regulatory frameworks (UK/EU/US experience desirable).Exceptional problem-solving, communication, and interpersonal skills.Track record of driving operational excellence and leading organisational change initiatives.Effective problem-solving skills to direct and shape an organisation's operations including managing budgets, business plans and employees. Solid understanding of staff management, industry specifics and business strategies.Demonstrated expertise in strategic planning and execution to drive business growth and profitability. Proven track record of driving operational excellence and leading large-scale organisation change initiatives. Experience in technology-driven operational improvements, including the integration of digital tools and automation to optimise processes. Exceptional communication and interpersonal skills with the ability to build strong relationships across all levels of the organisation.

Location

Based in the London office (3 days) with a WFH hybrid flexibility (2 days).

Ad ID: 5417779169