Guardian Manager

Description

Guardian Manager

Property / Guardian Management / Residential Occupancy

Salary: c 35,000 per annum + commission

Hours: Flexible – as required as part of the management team

The Role

Our client, a market leader in their field, are seeking an experienced Guardian Manager to join a growing Property Guardian Management team. This is a hands–on, commercially focused role responsible for the recruitment, onboarding, engagement and ongoing management of Property Guardians across a residential portfolio.

Working closely with Marketing, Finance, Legal and Business Development, you will drive occupancy levels, room sales and Guardian compliance, while maintaining excellent standards of behaviour, care and customer experience.

This role would suit candidates with experience in property management, residential lettings, housing, build–to–rent, student accommodation or guardian schemes.

Key Responsibilities

Guardian & Occupancy Management

Recruit, onboard, educate and manage Property Guardians

Maintain optimal occupancy levels across all properties

Conduct viewings, open days and Guardian events to maximise room sales

Achieve agreed room sales targets and KPIs

Manage handbacks, notices and re–lets, ensuring rooms are resale–ready within 5 working days

Proactively engage with Guardians to improve retention, satisfaction and compliance

Compliance, Welfare & Behaviour

Set and enforce behavioural standards in line with Licence Agreements

Handle difficult or sensitive Guardian issues professionally and fairly

Work closely with Legal to ensure contractual and regulatory compliance

Liaise with Finance to address payment delays promptly

Act on inspection reports and Guardian welfare issues efficiently

Ensure full adherence to Code of Conduct, Health & Safety and Data Protection

Marketing & Business Support

Partner with Marketing to attract new Guardians via platforms such as SpareRoom

Support marketing strategies to fill properties quickly

Carry out competitor research and market analysis

Assist with marketing and research for new property launches

Work with Business Development to transition properties efficiently

Reporting & Administration

Maintain accurate records on the CRM system

Manage keys securely and accurately

Respond to Guardian queries via email and phone within 24 hours

Produce and deliver reports accurately and on time

Provide weekly updates to the Head of Guardian Management

Skills & Experience Required

Proven experience in property management, lettings, housing or residential operations

Strong commercial awareness with a sales and occupancy focus

Excellent communication and relationship management skills

Confident handling challenging situations with diplomacy and authority

Highly organised with strong administration and CRM skills

Knowledge of licence agreements, compliance and Guardian–style living (desirable)

Comfortable working flexibly and independently as part of a management team

Why Apply?

Competitive base salary plus commission

Varied, autonomous role within a growing property business

Opportunity to shape Guardian engagement and operational standards

Career progression within property and residential management

Mandeville is acting as an Employment Agency in relation to this vacancy.

Ad ID: 5417733743