Grounds & Caretaking Contract Manager

Description

Grounds & Caretaking Contract Manager

Location: Hybrid Barking / Home

Salary: GBP50,000 – GBP62,000 per annum

Type: Permanent, Full–time

Recruiter: Goodman Masson (on behalf of B&D Reside)

Goodman Masson is proud to be exclusively partnering with B&D Reside, a dynamic and fast–growing housing company wholly owned by the London Borough of Barking & Dagenham, in the search for a Grounds & Caretaking Contract Manager.

This is an exciting opportunity for a proactive and experienced professional to play a pivotal role in shaping and delivering high–quality estate services across a growing portfolio. As part of a mission–driven organisation committed to delivering homes and communities that people are proud to live in, this role offers both purpose and progression.

The Role: Reporting to the Contract and Delivery Lead, you will oversee the day–to–day management and performance of grounds maintenance and caretaking contracts. You'll ensure services are delivered to a consistently high standard keeping communities clean, safe, and welcoming for residents.

This is a key role for someone who thrives on driving contractor performance, working cross–functionally with internal teams, and making visible improvements to places people call home.

Key Responsibilities: Full ownership of monthly contract performance reporting for grounds and caretaking services

Supervision of external contractors and service providers within agreed budgets and quality standards

Monitor KPIs and identify areas for continuous improvement and service innovation

Lead on service–related complaints, incidents and escalations, ensuring prompt resolution

Collaborate with stakeholders to ensure resident needs and expectations are met

Provide accurate financial oversight, forecasting, and cost control in partnership with the finance team

Foster a culture of customer focus and continuous resident engagement

What We re Looking For: Essential:

Proven experience managing third–party contracts and supplier performance

Strong track record of stakeholder and contractor relationship management

Data–driven with the ability to interpret performance metrics and initiate improvement plans

Experience in financial management, budgeting and reporting

Confident in managing complaints and service queries with a resident–first approach

Able to work independently and manage a varied workload with competing priorities

Strong IT and reporting skills

Committed to equality, diversity, and inclusive service delivery

Desirable:

Professional qualification in a relevant field (e.g., Building Services, Property Management)

Working knowledge of housing systems and practices

Why Join B&D Reside? B&D Reside is at an exciting stage of growth, managing an expanding portfolio of high–quality homes and regeneration projects. With a strong social purpose at its core, the organisation offers a unique opportunity to shape services from the ground up and make a lasting impact on local communities.

As a newly established but ambitious team, you ll join a supportive, collaborative, and forward–thinking environment where your voice is heard and your work truly matters.

Interested?

To find out more or to apply, please contact Jack Benson at Goodman Masson:

(url removed)

We look forward to hearing from you.

Ad ID: 5416902651