Disrepair Lead

Description

Are you committed to delivering safe, compliant homes and driving service excellence?

A leading London–based Housing Association is seeking an experienced Disrepair Manager to oversee the end–to–end management of disrepair cases. This role is central to ensuring legal compliance, effective case resolution and a consistently high–quality resident experience. You will manage a dedicated function focused on improving property standards, reducing legal claims and delivering robust, customer–focused outcomes.

Key duties: • Lead and manage disrepair cases from initial notification through to resolution

• Oversee inspections, assess liability and specify appropriate remedial works

• Develop clear action plans ensuring compliance with legal and technical standards

• Manage contractors and internal teams, ensuring works are delivered on time, within budget and to required quality levels

• Conduct performance monitoring through progress checks, site inspections and completion sign–off

• Maintain accurate case records and produce regular performance and risk reports

• Certify valuations, variations and contractor claims within delegated authority

• Work closely with Resident Liaison Officers to ensure clear communication and a positive resident journey

• Support continuous improvement by analysing trends and contributing to preventative maintenance strategies

Client requirements: • Professional qualification (RICS, CIOB or equivalent)

• Strong understanding of housing disrepair legislation and landlord obligations

• NEBOSH/IOSH qualification and knowledge of compliance frameworks

• Solid technical understanding of building pathology and property maintenance

• Minimum 4 years experience delivering disrepair, stock investment or major works in social or residential housing

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Ad ID: 5417464479