Customer Response Supervisor

Description

Job Description

Nuco Solutions is seeking a Customer Service Supervisor responsible for leading and managing a responsive repairs and maintenance service within a specific geographical area. The ideal candidate will be responsible for overseeing a trade team and ensuring effective use of resources, high–quality work, and customer satisfaction. The postholder will manage a budget of approximately 900k while maintaining a strong focus on operational performance, value for money, and staff development.

Roles and Responsibilities

Deliver a high–performing, customer–focused repairs service. Lead and develop a motivated, values–driven team. Monitor and report on operational performance, taking corrective action as needed. Resolve customer feedback and complaints promptly to ensure satisfaction. Manage and oversee specialist contractors and ensure service quality. Maintain accurate records for performance, cost control, and compliance. Ensure team compliance with internal processes and training requirements. Promote health and safety across all work activities. Optimise workforce productivity and ensure appropriate out–of–hours coverage. Perform other duties as required. Skills and Experience

Leadership experience in a fast–paced, reactive maintenance environment. Proven ability to assess repairs and deliver effective solutions. Qualified in a construction or trade–related discipline. Health and Safety certification (e.g. SSSTS, SMSTS, IOSH) with solid legislative knowledge. Strong cost management and commercial awareness. Experienced in managing and developing mobile trade teams. Proficient in repair/job management systems and workforce scheduling. Collaborative team player with strong interpersonal skills.

Ad ID: 5416959438