Contact City Group Recruitment
City Group Recruitment
Control Room Supervisor
Central London, London
- Hours
- Full Time
- Posted
- 1 day ago
- Salary
- 16.00 GBP Hourly
- Recruiter
- City Group Recruitment
- Closes
- 18 Dec 2025
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Job Opportunity: Control Room Supervisor
Location: Greenwich Control Room
Pay Rate: 16.00
SIA Required: Yes
Shift Pattern: 4 on 4 off (Days & Nights)
Average Hours: 48 per week
About the Role
We are seeking an experienced Control Room Supervisor to join our team at the Greenwich Control Room. This role requires strong leadership, excellent communication skills, and the ability to make quick decisions in a fast–paced environment. You will work closely with Operations Managers, Schedulers, Mobile Services, and senior management to ensure smooth service delivery.
Key Responsibilities
Shift Leadership & Compliance
Lead and manage the control room shift
Ensure all paperwork and documentation are completed on time
Maintain accurate staffing hours on the system
Oversee the Health & Safety of staff during out–of–hours operations
Operational Duties
Schedule and deploy site personnel
Keep the SmartTask system fully updated
Communicate changes promptly to relevant staff
Monitor the Mobile Team: welfare checks and alarm responses
Ensure accurate booking on/off times and escalate issues as needed
Handle last–minute client requests efficiently
Escalate complaints, incidents, sickness or staffing concerns
Complete daily reports and handovers
Add new staff and subcontractors to the system accurately
Respond to customer calls including Houston Lawrence and Pride monitoring services
Requirements
Must have previous experience in a similar control room or supervisory role
Valid SIA Licence and DBS check
Excellent attendance and reliability
Strong attention to detail
Excellent written and verbal communication skills
Ability to work under pressure and meet tight deadlines
Proficient in MS Office and general IT systems
Previous security industry experience is highly desirable
City Group is an equal opportunity employer. We welcome applications from all backgrounds regardless of ethnicity, gender, disability, sexual orientation, religion, or age.
Ad ID: 5417442072
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