Allocations Officer

Description

We're recruiting an experienced Housing Allocations Officer to join a housing services team, supporting the effective delivery of a fair, transparent and legally compliant allocations service.

This role will suit a housing professional with strong experience working across the housing register and nominations, who is confident applying legislation, managing complex caseloads and supporting service change. You'll play a key role in ensuring allocations decisions are accurate, defensible and aligned with updated policy and statutory requirements.

The role will be delivered on a hybrid basis, with one day per week in the office.

The Role

Administer and manage housing register applications in line with the Allocations Policy and relevant legislation.

Work across the housing register and nominations, ensuring properties are allocated fairly and in accordance with policy.

Assess eligibility, qualification and banding decisions in line with Part VI and Part VII of the Housing Act.

Review and verify supporting documentation to ensure accurate and lawful decision–making.

Support a project to review and amend housing register rules, including re–banding applicants who qualify and removing those who no longer meet eligibility criteria.

Apply updated policy and procedural changes consistently across the housing register.

Liaise with applicants, internal teams and partner organisations to progress applications and nominations.

Respond to enquiries, complaints and correspondence in a professional and timely manner.

Maintain accurate and up–to–date records across housing systems, ensuring data quality and compliance.

Monitor workload and contribute to performance reporting and service improvement activity.

Ensure all work is carried out in line with data protection and information governance requirements.

Key Requirements

Proven experience working within a housing allocations or housing register function.

Strong working knowledge of Part VI and Part VII of the Housing Act.

Experience working with housing register and nomination processes.

Experience reviewing eligibility, qualification and banding decisions.

Ability to apply policy consistently and confidently to complex cases.

Proven experience using Jigsaw housing systems.

Experience supporting service change, policy updates or register review projects.

Strong written and verbal communication skills, with the ability to explain decisions clearly and sensitively.

Confident using housing systems and IT applications to manage applications and data.

Strong organisational skills with the ability to manage a high–volume workload and competing deadlines.

Ability to work independently and exercise sound professional judgement.

What You Need to Do Now

If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote

If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK–wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from Housing Allocations Officers, Housing Register Officers and Housing Needs professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment.

For more information, call Zubair at Carrington West on (phone number removed).

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third–party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

Ad ID: 5417879873