Hospitality & Guest Services Assistant – Part Time

Description

Casuarina Tree – NT Hotels Ltd

Location: 401–407 London Road, Mitcham, Surrey, CR4 4BG

Salary: £12.21 per hour (subject to applicable National Minimum Wage requirements)

Job Type: Permanent, Part-Time

Working Hours: 20 hours per week, with variable shifts according to business requirements.

About Us

Casuarina Tree is a hospitality business based in Mitcham, Surrey. We are seeking a professional, reliable and customer-focused individual to join our team as a Customer Service Ambassador.

The successful candidate will help deliver a welcoming, efficient and professional experience for our guests and customers while supporting the smooth day-to-day operation of the business.

Key Responsibilities


Welcome guests and customers in a friendly, courteous and professional manner.



Assist with customer enquiries, requests and general guest services.



Support reception and front-of-house operations, including guest arrivals and departures where required.



Respond to customer concerns and complaints promptly and professionally, escalating matters to management where necessary.



Handle customer payments, operate tills and maintain accurate transaction records where required.



Maintain high standards of cleanliness, presentation and organisation within customer-facing areas.



Support colleagues and management in delivering efficient daily operations.



Follow company procedures relating to health and safety, customer service, cash handling and confidentiality.



Report operational issues, customer concerns and maintenance requirements to the General Manager.



Undertake other reasonable duties appropriate to the position.



Person Specification

Essential Requirements


Excellent communication and interpersonal skills.



A friendly, professional and customer-focused approach.



Good organisational skills and attention to detail.



Reliable, punctual and able to work independently or as part of a team.



Ability to remain calm and professional when dealing with challenging situations.



Willingness to work flexible shifts to meet business needs.



Ability to follow company policies and operational procedures.



Desirable Requirements


Previous experience in hospitality, hotels, reception, retail or customer service.



Experience handling customer payments and cash transactions.



Experience dealing with customer complaints.



Familiarity with booking or reservation systems.



Previous hotel experience would be advantageous, but applicants with transferable customer service skills are encouraged to apply.

Working Arrangements

The position is permanent and part-time, with 20 contracted hours per week.

Working days and shift times will vary according to operational requirements. Applicants should be prepared to work flexibly, including evenings, weekends and bank holidays where required.

The successful applicant will report directly to the General Manager.

Training and Development


Initial paid training will be provided.



Additional training may be required periodically.



A six-month probationary period will apply, with performance assessments at three and six months.



Ongoing performance reviews will support the maintenance of high customer service standards.



Benefits


Permanent employment.



Paid annual leave in accordance with statutory entitlement.



Workplace pension, subject to eligibility.



Paid induction and training.



Opportunity to develop hospitality and customer service experience.



How to Apply

Please submit your CV through Indeed, outlining your relevant experience and availability.

We are particularly interested in candidates who demonstrate reliability, professionalism, excellent customer service skills and a willingness to support the operational needs of the business.

Casuarina Tree – NT Hotels Ltd is committed to fair recruitment and equal opportunities.

Ad ID: 5419147890