Assistant General Manager

Description

Job Summary

To take the business to the next level and bring the best out of the teams at all times to ensure customers, the team and the business thrive and go from strength to strength (while doing all the day to day and nitty gritty).

What we're looking for

Positive, driven, self motivated, hard working, able to work independently and has the experience to know what to do, focused and a team player. Able to create systems and structures to develop and reward the business & the team. Comfortable with administration, reports & Excel. DMN events experience a bonus!

What we offer

A friendly family backed business offering a nice team and work environment. Tamesis Dock is going in to her 17th year.

We're 2 permanently moored boats on the river (Tamesis Dock & The Battersea Barge)- pub/ bar, live music & event spaces which offer food and drinks (we make our own pizzas but would like to expand this).

We've hosted wide range of events from birthdays to corporate and weddings (including Dawn Porter & Chris O Dowd's wedding) as well as bands including Bastille & Local Natives. We're quirky, have personality and a very loved part of the community and been credited in numerous publications eg London's best Beer Gardens (Topjaw),Londons best Quirky bars & Pubs (Time Out), 5 Stunning Bars around the World (Conde Nast Traveller), UK's 20 Best Waterside Pubs (The Guardian), Londons Top 10 Pubs by the River Thames (The Financial Times) ...

The list goes on....however there is much still to be done to get us to where we need to be and fulfil the boat and the teams potential

We're exceptionally busy but also seasonal. This makes the role challenging.

Where would we like to see ourselves

There's many opportunities yet to be realised and ready for someone who has a vision, focus and determination. One main area is our food offering but also structuring, events and out of the box opportunities.

Eventually we'd love for someone who has proven themselves to work on a profit/ budget partnership (as if they were running their own place)

In More detail (the standard of what needs to be done and met):

Maximise & realise the boats full potential (through systems, structure and processes) while growing and developing the team in the process.

To oversee the day to day running of the venue, implementing the commercial strategy of the establishment while ensuring guest satisfaction.

We are seeking an experienced and dynamic General Manager to oversee the daily operations of our establishment(s). The ideal candidate will possess strong leadership skills and a background in the hospitality industry, particularly within restaurants or hotels. This role requires a passion for food production and culinary excellence, as well as the ability to manage a diverse team effectively. The General Manager will ensure that all operations align with our commitment to food safety and exceptional service.

Responsibilities

Lead and inspire a team of staff members, fostering a positive and productive work environment.
Oversee all aspects of restaurant and bar operations, including front-of-house and back-of-house activities.
Ensure compliance with health and safety regulations, particularly in relation to food safety standards.
Manage inventory, ordering supplies, and maintaining cost control measures to optimise profitability.
Develop and implement operational policies and procedures to enhance efficiency and service quality.
Collaborate with culinary teams to create innovative menus that reflect current trends and customer preferences.
Handle customer inquiries, complaints, and feedback professionally to ensure high levels of satisfaction.
Conduct regular training sessions for staff on hospitality standards, food safety practices, and customer service excellence.

Experience

Proven experience in a managerial role within the hospitality sector, preferably in pubs or bars.
Strong leadership skills with the ability to motivate and manage a diverse team effectively.
Knowledge of food production processes and culinary practices is essential.
Familiarity with health regulations related to food safety is advantageous.
Excellent organisational skills with the ability to multitask in a fast-paced environment.
Strong communication skills, both verbal and written, are crucial for effective team management and customer interaction.

If you are passionate about hospitality and possess the necessary skills to lead our team towards success, we encourage you to apply for this exciting opportunity as a General Manager.

Role:

Managing personnel:
Recruitment, induction and trainingCoordinating and supervising staff; providing guidance and support.Appraisals and performance management of staff.On-going development of skills and knowledge for the FOH and Kitchen staff.

Hospitality Manager Profile
Managing administration
Love working with other people and have excellent customer service skills.
Be patient and diplomatic with good communication.
Strong leadership skills including decision making and problem solving.
Good time management and organization skills.
Responsible, reliable and flexible.
Able to remain calm in high pressure environment
An eye for detail.
Ideally holds a personal license

Ad ID: 5417964519