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Absolutely shocked at the treatment I have received from this company all because I have cancelled my installation due to my financial circumstances, I have rang and emailed to try and get my deposit back keep getting told on the phone there not in the office doesn't seem like they have a accounts department it's been 8 days and not a reply I'm still currently waiting please choose wisely I'm not one for reviews but holding someone's money and chasing for it making you feel helpless isn't a nice and is stressful.

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Very professional and quick Family based business

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Beware of Blue Flame Energy – Unprofessional and Untrustworthy I had an extremely disappointing experience with Blue Flame Energy and would not recommend their services. From the start, they portrayed themselves as a professional and reputable company, but my experience proved otherwise. A representative named Brian visited my property for a boiler survey. However, instead of conducting a proper survey, he seemed more focused on sales. Despite confirming an installation date, the company outsourced the job to a third party. I was under the impression that Blue Flame Energy had its own team, but instead, an unprofessional group of young, seemingly inexperienced individuals arrived. Shockingly, they came without the actual boiler and left within 30 minutes, stating they had the wrong information and needed to conduct another survey. When I contacted Brian for clarification, his attitude completely changed. I decided not to proceed with their services and requested a refund. This is where the real trouble began. I had to chase them daily, but my emails were ignored. My calls were blocked, and whenever I contacted their office, no one seemed to know what was going on. After numerous failed attempts to get my money back, I had no choice but to send them a formal legal notice. Eventually, I was refunded, but the entire process was stressful and unnecessarily difficult. I strongly advise against using Blue Flame Energy. They are unreliable, unprofessional, and misleading. Save yourself the trouble and choose a trustworthy company instead

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Poor costumer care Unit works fine and all was going well until the got paid. Once they had the full payment they stop answering calls and never came to finish few little details that they missed. If u choose to go ahead, make sure u don’t pay them until everything done and you happy with the job.

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They lack customer empathy and only care about sales and money. Installed a boiler for me and there has been one problems after the other since installation and they never listened or acted on my complains. Eventually the piping broke and they kept pushing me around, trying to tell me I am responsible as their 6months warranty has lapsed. I will not recommend them for anyone based on my experience with them.