Operations Manager

Description

What’s in it for you?

* Competitive salary depending on experience

* 28 days annual leave including bank holidays

* Monday to Friday working hours

* Opportunity to lead and develop a high-performing team

* Key role in business growth and service delivery

* Join a well-established and reputable organisation

Must have’s

* Proven experience in a management or team leadership role

* Background in administration, operations or customer service

* Strong IT skills, particularly Excel and CRM or ERP systems

* Excellent communication and stakeholder management skills

* Highly organised with strong attention to detail

* Ability to prioritise and work effectively under pressure

Nice to have’s

* Experience within training, consultancy or regulated environments

* Commercial awareness with experience supporting business growth

* Exposure to reporting, forecasting or performance analysis

So, what will you be doing?

* Leading, motivating and developing an administrative team

* Providing training, support and performance management

* Creating a positive and high-performing team environment

* Overseeing day-to-day administration, order processing and customer service

* Ensuring processes and procedures are followed effectively

* Managing workflows from enquiry through to service delivery

* Acting as a key point of contact for clients and complex enquiries

* Building strong, long-term client relationships

* Ensuring high levels of customer satisfaction

* Producing performance reports and supporting forecasting activities

* Identifying and implementing process improvements

* Driving efficiency across systems and operations

Helpful extras

* Fully office-based role within a collaborative environment

* Opportunity to contribute to a growing business supporting a high volume of clients

* Visible leadership role with real impact on team performance and service delivery

Interested? Send your CV to Ellie at i2i Recruitment today!

Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. xjnqpsq We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful

Ad ID: 5418079483