Director Of Tenant Services

Description

Director of Tenant Services

6 Month Interim Contract

£950 to £1250 per day

Norfolk (Hybrid)

We are seeking an experienced and strategic housing leader for an exciting interim opportunity as Director of Tenant Services with a respected housing organisation.

Reporting to the Chief Operating Officer, you will lead landlord and tenant-facing services, shaping strategy, driving service excellence, and ensuring strong regulatory compliance across the organisation.

Key Responsibilities

Provide strategic leadership across housing operations and tenant services

Lead service improvement, transformation, and cultural change

Maintain high standards of compliance, governance, and risk management

Oversee customer experience, tenant engagement, rents, income, and service charges

Deliver assurance and insight to the Executive Team and Board

Develop high-performing leadership teams focused on accountability and outcomesAbout You

Proven senior leadership experience within housing or a regulated customer-facing environment

Strong understanding of consumer standards, housing regulation, and Ombudsman expectations

Track record of leading transformation while maintaining operational performance

Commercially aware with experience xjnqpsq managing budgets and delivering value for money

Credible communicator with Board and stakeholder engagement experienceThe Opportunity

This is a high-impact interim assignment offering the chance to shape services, improve outcomes for tenants, and provide visible leadership during a key period of change.

Contact

George Westhead – Service Care Solutions

(url removed)

(phone number removed)

Ad ID: 5418216719