Total Loss Claims Handler

Description

Job Title: Total Loss Claims Handler

Location: Liverpool

Salary: £25,877 to £29,777 Plus up to £1,500 performance related bonus per annum, once established within your role

Job Type: Permanent, Full Time

Working hours: 37.5 hours a week. Monday to Friday 8:00am to 6:00pm, plus 1 in 5 Saturdays, Rota Basis

The Total Loss department is a fast paced and energetic department where no two days are the same. We are looking for people who enjoy engaging with customers and who can help us achieve the right outcome for both the customer and company.

As a Total Loss Claims Handler, you will be responsible for assisting policyholders with their insurance claims and providing the highest standards of customer service, while ensuring that each incident is handled within appropriate time scales and professional manner.

What you will be doing:

Proactively manage a portfolio of policyholder total loss claims through to settlement

Complete thorough indemnity investigations out on all cases

Work closely with the inhouse engineers to guarantee a fair settlement with the policy holder

Ensure that all validated claims are processed within the agreed SLA`s

Provide excellent customer service level expectations, taking ownership of all inbound communication

Show attention to detail in the handling of insurance claims and provide chronological notes for the customer

Provide affective communication to the policyholder of all claims decision and progression of insurance claims

Expertly asses policy indemnityWhat we're looking for:

Excellent customer service skills

Naturally empathetic and the ability to connect with people

Quick fast paced problem-solving ability

Positive can-do attitude

Excellent organisational and prioritisation skills with a strong attention to detail

Have a desire to develop skills and experience within the insurance industry.

The Ability to deal with challenging customers and third party insurersGrow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other

We challenge the status quo

We succeed when we help those around us succeed

We decide quickly when the smart thing to do is use our judgementBenefits:

35 days' holiday (including bank holidays) with additional buy/sell options

24/7 mental health support & free counselling available

Grow with us: Through career fairs, leadership programs, and learning on the go!

Flexible benefits, including early access to salary via our internal platform

Hybrid working options to support work-life balance and individual needs

Recognition awards, social events & moreOur Commitment to our colleagues:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer - championing mental health and well-being

Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities

Menopause Friendly accredited - supporting every stage of life

Armed Forces Covenant signatory - honouring those who serve

Great Places to Work 2024/25 - fostering an engaging and positive workplace culture

Best Place to Work for Development - proud to be investing in people's future

Best Place to Work for Women - breaking down barriers to women's career progressionIf you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

A Few Things to Know Before You Apply :

We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You

We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. xjnqpsq Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant will all be considered

Ad ID: 5417666119