Payment Support Specialist

Description

Working within a fast-paced operations team, you will play a key role in supporting customers, resolving outstanding account queries, and ensuring timely recovery of payments while delivering excellent customer experience.

This position suits someone with strong communication skills, high attention to detail, and experience managing customer account activity in a regulated or target-driven environment.

Job Title: Payment Support Specialist

Location: Wokingham

Salary: Up to 30,000 depending on experience

Key Responsibilities

Contact customers via telephone, email, and written correspondence regarding overdue accountsNegotiate payment arrangements and resolve account-related queries professionally and efficientlyManage a high volume of outbound and inbound customer interactions dailyReview and monitor outstanding cases, ensuring actions are completed within agreed timeframesEscalate complex payment arrangements and provide recommendations to managementMaintain accurate and detailed records across internal systemsLiaise with third-party partners and external agencies where requiredSupport wider administrative and payment allocation processesEnsure all activity is completed in line with internal procedures and regulatory requirementsContribute positively to team targets and service level objectives

Skills & Experience Required

Previous experience within account management, customer operations, or administrative supportComfortable working in a fast-paced, target-driven environmentConfident telephone manner with strong written and verbal communication skillsStrong organisational skills with excellent attention to detailAbility to manage multiple priorities and meet deadlinesCompetent using Microsoft Office applications including OutlookExperience working with multiple internal systems/CRMsHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Ad ID: 5418377816