Lending Operations Analyst

Description

Job Title: Lending Operations Analyst

Location: Birmingham - Colmore Row

Hourly Pay Rate: £17.80

Contract: 6-month assignment

Hybrid Working: 3 days remote / 2 days in-office (Thursdays required in office)

Training: Full training provided (hybrid delivery)

About the Role:

We're recruiting an Lending Operations Analyst to join a dynamic Lending Operations Team, supporting the Loans Department with high-quality case management, stakeholder engagement and customer verification. This is a great opportunity for someone analytical, detail-focused and eager to learn new systems and processes.

This role is email and admin-based (not telephony) and involves managing business banking customer requests case-by-case using modern workflow tools.

What You'll Be Doing:

You'll play a key part in maintaining smooth operational delivery through:

Stakeholder & Customer Engagement:

Building strong relationships with brokers, internal teams and business banking customers

Updating stakeholders via internal platforms such as PEGA and ABCS

Liaising with the Loans Department to progress each case efficiently

Case Management:

Handling a variety of loan-related enquiries such as: Loan statements, Breaks in loans, Capital repayment holiday requests

Working to clear SLAs, ensuring productivity and accuracy

Investigating customer queries using multiple CRM and verification tools

Managing auto-responses and centralised verification platforms

Working within a new, streamlined workflow process

Administrative Excellence:

Email-based case handling (no telephone work)

Ensuring all documentation and validations meet regulatory and quality standards

Accurately processing data while spotting anomalies or missing details

What We're Looking For:

This role would suit you if you are:

A fast learner who can pick up new systems quickly

Technically confident and comfortable using multiple digital platforms

Experienced in stakeholder management

Analytical, with strong attention to detail

Quality-driven and able to work independently

From a background in FCA-regulated environments, Lending, Banking, Operations or an Analyst-type role (not essential but beneficial)

Why You'll Love This Role:

Opportunity to work within a modern lending environment using new tech and workflow tools

Supportive team with centralised training

Hybrid working for great work-life balance

Chance to build strong professional relationships in a reputable financial setting

Benefits:

Weekly pay

Online payslips

Dedicated aftercare team

Annual leave allowance

Employee Assistance Programme

Access to Able Futures

Eye care Vouchers

Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more

Smart Spending App

Workplace Pension Scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. xjnqpsq

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Ad ID: 5417819660