Insurance Claims Advisor

Description

Claims Advisor

Location : Peterborough

Hours : Monday - Friday (Apply online only)

Salary : £23000 - £24000

We are looking for a candidate with excellent communication ability to recruit into our clients Claims team, bringing experience with customer calls.

Essential skills - Previous insurance experience.

Role

* Developing a good relationship with all clients by providing a personal service and undertaking regular contact calls to meet client requirements.

* Skilful communications by phone, email and written correspondence and by demonstrating capabilities to deal with a wide variety of claims.

* Recording accurately all events / details and actions relating to specific individuals on the database.

* Work proactively to process claims by contact with the client and the Service Providers.

* Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and ineligible claims.

* Ensure that all relevant data and scans are entered into the database.

* Be able to account for actions relating to claims by using methodical accurate data input methods.

* Takes required actions to resolve potential and existing complaints, discussing any complaints or claims that may become contentious with the Customer Service Manager.

* Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any relevant regulation changes.

* Take appropriate incoming calls and handle as necessary, Log all calls to the individual client record on the database.

* Meet targets and take responsibility for own performance.

* Remain abreast of current processes and services offered by the company and be aware of changes to legislation by the Financial Conduct Authority (FCA). Cascade any information / changes in legislation to work colleagues.

Benefits

* Attendance Bonus.

* Great Annual Leave Benefit including additional family days.

* Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members.

* Cash benefits linked to Personal Accident, Life Cover and Critical Illness.

* Monthly Employee Rewards Scheme.

* Commitment to Employee Learning and Development.

* Access to Wellbeing Services and Discount Scheme.

* Free tea, coffee and fresh fruit

Ad ID: 5416968086