Customer Services Administrator

Description

Customer Services Administrator

Bromley, Kent

£23,842 per annum

Permanent, Part Time

Join a team that puts people first.

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a part-time basis you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. This is a part time role, working Wednesday, Thursday and Friday.

What you’ll be doing:

* Handling a high volume of inbound calls and enquiries with professionalism and care

* Responding to customer correspondence via email and letter

* Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries

* Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

* A confident communicator with a strong telephone manner

* Excellent written and verbal communication skills

* Good computer literacy and attention to detail

* A team player with strong organisational skills and the ability to prioritise effectively

* Someone who enjoys investigating and resolving issues

* If you have financial services experience this is of benefit but it is not essential.

What we offer:

* £23,842 pro rata

* Annual holiday allowance of 25 days holiday plus bank holidays pro rata

* Contributory pension scheme. Company matches up to 5%

* Life cover

* Hybrid working after training (1 days/week from home)

* Supportive team culture and opportunities to grow

* 1 days paid charitable workday

* Wellbeing support Programme

Working hours:

24.25 hours per week, Wednesday to Friday. xjnqpsq

Ready to make a difference?

Apply now and be part of a team that values service, integrity, and community

Ad ID: 5419266484