Customer Service Advisor

Description

Customer Service Advisor

- Glasgow City Centre

Salary: £23,600 - £26,000 (plus incentives & benefits)

Full-Time, Permanent

Are you passionate about delivering outstanding customer service?

Do you want a role that's both challenging and rewarding-where you can make a real difference in people's lives?

We're excited to be recruiting Customer Service Advisors to join dynamic teams in the heart of Glasgow City Centre.

Whether supporting customers with financial solutions or guiding them through everyday banking queries, this is your chance to build a career where every conversation counts.

The Role

As a Customer Service Advisor, you will:

Handle inbound and outbound calls in a professional, supportive, and empathetic manner.

Provide clear guidance to help customers manage financial concerns or resolve banking queries

Assist with claims and deliver positive solutions tailored to each customer's needs

Keep accurate notes and navigate multiple systems to ensure smooth processes

Work towards achievable KPIs while keeping customer experience at the centre of everything you do

What We're Looking For

Strong customer service skills, either in a contact centre or face-to-face role

Excellent communication skills (verbal and written)

A customer-first, empathetic approach to handling sensitive conversations

Confidence in using IT systems and multitasking effectively

Motivation to work towards targets while maintaining quality service

What's on Offer

Salary of £23,600 - £26,000, with the opportunity to earn additional commission or performance-related bonuses

Glasgow City Centre office with excellent transport links

Structured shifts across Monday-Sunday.

Comprehensive training and ongoing professional development

Generous holiday allowance (up to 7+ weeks in some teams)

Incentives such as monthly commission, prize draws, holiday giveaways, and discounts on services

Opportunity to progress and build a long-term career in financial services

Important Information

All successful candidates will be required to complete and pass credit, fraud, and DBS checks before starting.

If you're ready to take the next step in your career and make a real impact in customer service, apply today to join our Glasgow team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Ad ID: 5417187248