Customer Fraud Advisor

Description

Customer Fraud Advisor - Glasgow (City Park)

Full-Time Permanent 26,000 - 28,500

Looking to take the next step in your banking career? We're hiring Customer Fraud Advisors to join a fast-paced and highly supportive fraud team based in Glasgow City Park.

As a Customer Fraud Advisor, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced Customer Fraud Advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day.

If you have at least 18 months' experience in a UK banking environment and strong customer service skills, this could be the perfect opportunity to develop your career as a Customer Fraud Advisor.

What You'll Be Doing

As a Customer Fraud Advisor, you will:

Handle inbound customer calls relating to suspected fraud or scamsInvestigate suspicious transactions and raise fraud casesSupport customers who may be vulnerable or experiencing financial difficultiesApprove or decline payments based on fraud risk assessmentsProvide reassurance and guidance to customers affected by fraudEducate customers on how to protect themselves from scamsEnsure all activity follows regulatory and banking compliance standardsTake ownership of customer queries and deliver first-call resolution wherever possible

What We're Looking For

To succeed as a Customer Fraud Advisor, you should have:

Minimum 18 months experience within a UK banking or financial services environmentStrong customer service and communication skillsAbility to understand banking terminology and processesExcellent attention to detail and problem-solving skillsConfidence handling sensitive conversations, including with vulnerable customersAbility to work in a fast-paced, high-volume call environmentStrong decision-making skills and a customer-first mindset

Experience within fraud investigation or financial crime is highly desirable.

Salary & Benefits

26,000 - 28,500 salary (depending on experience)Regular overtime opportunities28 days annual leave (including bank holidays)10% discount on local bus travelPension schemeEmployee wellbeing support including GP access, financial advice, and mental health resourcesCycle to Work schemeEmployee discounts and reward programmes

Working Hours

40 hours per week (full-time permanent)Training 2 weeks - Monday to Friday 9am to 6pmGrad Bay 4 weeks - Monday to Friday 10am to 7pmOperational hours after training: On-site: 10:00 - 19:00After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday

Please note: No holidays within the first 6-8 weeks during training and onboarding.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Ad ID: 5417995319