Credit Controller - ground rent and service charge

Description

Job Title: Credit Controller – Ground Rents & Service Charges (Remote)

Salary: £35,000 per annum

Location: Fully Remote (UK)

Job Type: Full-time, Permanent

Overview

We are looking for an experienced Credit Controller to join a growing property management team, specialising in the collection of ground rents and service charge accounts. This is a fully remote role offering the opportunity to work with a professional and supportive team while managing a portfolio of leasehold accounts.

The successful candidate will have strong experience in credit control, ideally within property management, block management, or leasehold environments, and be confident managing arrears, communicating with leaseholders, and maintaining accurate financial records.

Key Responsibilities

Manage and collect ground rent and service charge arrears across a portfolio of leasehold properties

Contact leaseholders via phone, email, and written correspondence to recover outstanding balances

Negotiate and monitor payment plans where appropriate

Maintain accurate records of all collection activity and account updates

Work closely with property managers and finance teams to resolve account queries

Escalate accounts where necessary in line with company procedures, including preparing cases for further action

Reconcile accounts and ensure payments are allocated correctly

Support month-end reporting on arrears and collection performance

Requirements

Previous credit control experience (2+ years preferred)

Experience dealing with ground rents, service charges, or leasehold property accounts highly desirable

Excellent communication and negotiation skills

Strong attention to detail and organisation

Ability to work independently in a fully remote environment

Good xjnqpsq working knowledge of Excel and finance systems

What’s on Offer

Salary of £35,000 per year

Fully remote working

Supportive and collaborative team environment

Opportunity to work within the property / leasehold sector

Stable, long-term role with a growing organisation

Can work in offices in Leeds, Mancheter or London

If you are an experienced Credit Controller with property sector knowledge and enjoy working autonomously while maintaining strong professional relationships, we would love to hear from you

Remote working/work at home options are available for this role.

Ad ID: 5417994834