Complaints Handler

Description

Complaints Handler

Based in Hinckley

5 days a week on site

Paying £26k - £28k DOE

We're looking for a confident and customer-focused Complaints Handler to join a busy and fast-paced finance team based in Hinckley.

This is a fantastic opportunity for someone with previous complaints handline experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment.

The Role

As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately.

Key Responsibilities

Contacting customers regarding overdue accounts

Handling payment and service queries primarily over the phone

Delivering a high level of customer service on every interaction

Updating internal systems with accurate and timely notes

Processing debit and credit card payments

Working collaboratively with internal teams to resolve account queries

Completing account adjustments where required

Preparing detailed account histories for escalation where resolution has not been possible

Managing workflow tasks accurately and within agreed timescales

Working towards collection, outbound call and Direct Debit targets xjnqpsq

About You

Minimum of 2 years' experience within complaints handling or a similar role

Confident communicator with strong telephone skills

Positive, resilient and target driven

Strong negotiation and problem-solving abilities

Able to work effectively in a fast-paced environment

Good attention to detail and organisational skills

51701CHR

INDHIN

The Portfolio Group are acting on behalf of our client in recruiting for this position

Ad ID: 5418498422