Collections Associate

Description

This role is responsible for managing all stages of the collections process across leasing products, ensuring timely recovery of revenue while delivering a high level of customer service.

This is a customer-facing position requiring strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

· Contact customers daily via telephone, email, and letter to secure payment of overdue invoices

· Handle inbound and outbound collections calls, responding to enquiries in a professional and efficient manner

· Achieve a minimum of 40+ outbound customer contacts per day

· Monitor and manage arrears cases in line with departmental targets and productivity levels

· Review customer payment proposals and escalate recommendations where appropriate

· Liaise with external agencies, including asset recovery partners, to support the recovery of funds and equipment

· Maintain accurate and detailed records on internal systems, including comprehensive call notes

· Ensure compliance with internal procedures and service level agreements

· Adhere to all relevant legislation, including Consumer Credit, Anti-Money Laundering, Data Protection, and industry standards

· Support the cash applications team to ensure payments are correctly allocated and unallocated cash is minimised

· Follow ADDACS and AUDDIS procedures and manage the team inbox

Skills & Experience

· Previous administrative experience within a fast-paced environment

· Confident communicator with a professional telephone manner

· Ability to manage multiple systems (experience with ALFA is advantageous)

· Proficient in Microsoft Office, including Outlook

· Experience within Financial Services or leasing is desirable

Candidate Profile

· Highly organised with strong attention to detail

· Self-motivated with the ability to work independently and as part of a team

· Adaptable and able to manage changing priorities

· Strong time management skills with the ability to meet deadlines

· Resilient, proactive, and customer-focused

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. xjnqpsq The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview

Ad ID: 5418188937