Claims Handler

Description

About the Role

We are seeking a proactive and customer-focused Motor Claims Handler to join a growing and dynamic insurance services organisation. This role involves managing motor claims from first notification through to settlement, delivering an efficient and high-quality claims experience for customers and stakeholders.

You will be responsible for handling both accidental damage claims and supporting high-net-worth insurer delegated authority schemes, ensuring claims are processed effectively and in line with regulatory and company standards.

Key Responsibilities

* Act as the first point of contact for customers, delivering a professional and empathetic claims service

* Handle First Notification of Loss (FNOL) via telephone and other channels

* Accurately record and assess new motor incidents

* Guide customers through the claims process, determining the most appropriate course of action

* Liaise with insurers, underwriters, repairers, engineers, recovery agents, and other third parties

* Manage the repair process through approved networks where applicable

* Assess liability and support claim progression through to resolution

* Promote in-house claims services to clients and stakeholders

* Process payments in line with delegated authority requirements

* Ensure all actions comply with relevant regulatory and industry standards

* Undertake additional duties as required to support the team and wider business

Skills & Experience Required

* Minimum 1 year of claims handling or claims processing experience

* Strong telephone manner with excellent communication and interpersonal skills

* Proactive approach to problem-solving and customer service

* High level of attention to detail and accuracy in data handling

* Confident in influencing outcomes and managing stakeholder expectations

* Knowledge of claims systems (e.g., Proclaim) is advantageous

* Understanding of regulatory frameworks and industry best practices

Benefits

* 22 days holiday plus bank holidays xjnqpsq

* Company pension scheme

* Life assurance

* Discounted company products

* Technology scheme

* Discounted gym membership

* Free eye care and flu vouchers

* Ongoing training and development opportunities

* Regular social events and fundraising activities

* Complimentary refreshments including fruit, tea, coffee, and milk

Additional Information

* Office-based role with some flexibility for working from home

* Supportive and progressive working environment with opportunities for growth

If you’re looking to build your career in claims within a supportive and forward-thinking organisation, we’d love to hear from you

Ad ID: 5418188990