Claims Assessor

Description

I’m currently working with a well-established financial services organisation looking to appoint a Claims Assessor to join their growing team.

This role would suit someone with experience in handling claims within the financial services or insurance sectors or a strong customer service professional who enjoys managing cases from end-to-end in a regulated environment.

You’ll take ownership of your own portfolio of claims, supporting clients through what can often be a sensitive and important time, while ensuring decisions are made accurately and within agreed service levels. Please note that hybrid working is available after probation

The Role

* Manage a caseload of protection based claims (IP, CI, and Life)

* Handle inbound and outbound calls, confidently guiding clients through the claims process

* Make accurate and fair claims decisions within agreed authority limits

* Maintain detailed and accurate records across internal systems

* Meet quality, accuracy and volume targets

* Communicate clearly with clients, representatives, IFAs and claims partners

* Identify and log risks appropriately

What We’re Looking For

* GCSEs (including Maths & English)

* Strong communication and numeracy skills

* Ability to prioritise, multi-task and manage deadlines xjnqpsq

* High level of accuracy and attention to detail

* Comfortable managing your own workload

* A proactive and team-oriented mindset

The Right Person

* Client focused and empathetic

* Takes ownership and responsibility

* Professional and confident communicator

* Keen to develop within financial services

If you’re interested in finding out more, feel free to get in touch for a confidential conversation

Ad ID: 5417891286