Accommodation Administrator

Description

Accommodation Administrator

Location: 2 Robinswood House, GL1 3NN

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon Fri, 09 00, 37 Hours per week

Pay Rate: GBP12.60 per hour

Job Ref: (phone number removed)

Job Responsibilities

Be the main contact for tenant questions via phone, email, and in–person.

Help new tenants apply and give advice on housing options.

Assist with move–ins and move–outs, including handling deposits.

Quickly resolve tenant issues and escalate if needed.

Work with marketing to fill vacancies and keep occupancy high.

Manage room bookings and keep accurate records.

Handle maintenance requests promptly.

Inspect properties and ensure they follow regulations.

Keep accurate data in housing systems.

Help with financial transactions like deposits and rent.

Coordinate with NHS, universities, and partners for housing needs.

Collect and report feedback for service improvement.

Support complaint investigations and improvement projects.

Promote safety and compliance.

Person Specifications

Must Have

Strong customer service and problem–solving skills.

Ability to multitask and manage administrative tasks.

Proficiency in housing management systems and Microsoft Office.

Excellent communication skills.

Nice to Have

Experience in accommodation, property management, or hospitality.

Knowledge of tenancy agreements and housing rules.

Familiarity with financial transactions like rent and deposits.

Understanding of health and safety regulations in housing.

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Ad ID: 5417327399