1st Line - IT Service Desk Analyst - London/City

Description

Are you a customer-focused 1st Line IT Support professional who genuinely enjoys helping people?

1st Line Service Desk Support Analyst (HALO)

£30,000pa to £35,000pa + Excellent Benefits & Career Progression

London | City | Prestigious Investment Management Firm | Microsoft Environment

Hybrid Working is 3 x Days per week in the City Office are Essential

One of the UK's most respected wealth management and investment firms is seeking an enthusiastic, presentable, professional 1st Line Service Desk Support Analyst to join their highly regarded IT team in London.

This is an opportunity to work within a premium financial services environment where exceptional customer service, communication skills and professionalism are just as important as technical ability.

You will be the first point of contact for users across the business, delivering outstanding 1st Line support whilst providing technical conduit capabilities toward 2nd Line assistance where required.

Working within a modern Microsoft-centric environment, you'll play a key role in ensuring the firm's IT services operate smoothly across multiple UK office locations.

What You'll Be Doing:

Providing 1st Line to internal & remote users

Logging, managing and resolving incidents via the HALO Service Desk platform

Supporting Microsoft 365 applications and services

Supporting Windows 10 and Windows 11 environments

Supporting Desktop, Laptops and Remote Devices

Managing and supporting Azure AD / MFA Entra ID user accounts and access

Troubleshooting hardware, software, networking and mobile device issues

Delivering exceptional customer service to users at all levels of the business

Assisting with technology improvements and service enhancements

Supporting users across the London offices and remote UK offices

Participating in an on-call rota and shift-based support modelEssential Skills & Experience:

Previous experience within an IT Service Desk or IT Support environment

Experience using a Service Desk / ITSM ticketing system (HALO experience advantageous)

Strong Microsoft 365 administration and support skills

Windows 10 & Windows 11 support experience

Supporting Desktop, Laptops and Remote Devices

Managing and supporting Azure AD / MFA Entra ID user accounts and access

Basic networking knowledge

Mobile device support experience

Excellent communication and customer service skills

Strong troubleshooting and problem-solving ability

Ability to remain calm and effective under pressure

ITIL Certification desirableWhat We Are Looking For - This role will suit someone with a Strong Service Ethic, Communication (Listening), Empathy and Professionalism. xjnqpsq

Takes pride in delivering exceptional customer service

Communicates professionally and confidently with users at all levels

Demonstrates empathy, patience and a genuine service ethic

Is proactive, organised and solutions-focused

Goes the extra mile to ensure issues are fully resolved

Enjoys working within a high-performance professional environmentWorking Pattern - Shift Rotation:

Early Shift: 7:00am - 3:00pm

Late Shift: 9:30am - 5:30pm

Plus, participation in a (paid) weekend on-call support rota.If you're looking to develop your IT support career within a highly respected investment management organisation that values professionalism, service excellence and technical expertise, we'd love to hear from you.

To Apply now call Experis IT on (phone number removed)

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website

Ad ID: 5419268196