328 ads General services in London

What insurance should a removal company have in the UK?

Reputable removal companies should possess Goods in Transit insurance, covering your belongings during transportation, and Public Liability insurance, protecting against damage to property or injury to people during the move. Always verify their insurance coverage before hiring.

What are some key things to check when comparing quotes from different removal companies in London?

When comparing quotes, ensure they include a detailed inventory of items, specify whether packing materials are included, and clarify if there are any extra charges for stairs, long carries, or parking permits. Also, check if the quote is binding or an estimate.

How can I protect myself from rogue removal companies in London?

To avoid rogue traders, research companies thoroughly, read online reviews, and check for membership in recognised industry associations like the British Association of Removers (BAR). Get multiple quotes and be wary of unusually low prices. Pay a deposit by credit card for added protection.

What are my responsibilities when hiring a removal company?

You are responsible for accurately describing the items to be moved, ensuring clear access to your property, and being present during the loading and unloading process. It's also your responsibility to pack fragile items securely unless you've paid for a packing service.

What should I do if my belongings are damaged during a removal in London?

Immediately document any damage with photographs and notify the removal company in writing. Refer to their insurance policy for claims procedures. If you're not satisfied with their response, you can escalate the matter to the Furniture Ombudsman or pursue legal action.