Resident Liaison Officer

Description

Our local authority client based in South London are urgently seeking an experienced Resident Liaison Officer.

*5 days a week in the office or on-site

JOB PURPOSE

To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.

DESCRIPTION OF DUTIES

The postholder will be responsible to the Project Manager on specific matters relating to their projects. The postholder will undertake the following specific duties:

* Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.

* Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents.

* Take an active role in developing, agreeing and managing the residents consultation plan for individual projects.

* Agree with contractors the residents information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.

* Coordinate the temporary or permanent re-housing of residents, where necessary.

* Advise Project Managers of the likely effects of capital works on residents.

* Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.

* Liaise with contractors, external agencies to secure satisfactory outcome where there are difficulties in gaining access to dwellings or where there are other disputes with residents.

* Ensure that insurance claims and other claims submitted by residents are processed efficiently.

* Initiate and manage legal action against individual tenants and/or leaseholders where necessary.

* Participate in the development of capital projects, as a project team member.

* Advise Project Managers of any issues which may affect the project.

* Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.

* Design and carry out social surveys prior to the commencement of major projects.

* Establish and maintain a customer feedback/complaints procedure for each project.

* Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.

* Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term.

* Devise and maintain systems for reporting defects arising during the work or afterwards.

* Review regularly the procedures for consulting and communicating with residents and suggest improvements.

* Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful

Ad ID: 5416926545