Resident Involvement Officer - Plymouth

Description

Resident Involvement Officer

Plymouth

3 Month Ongoing Contract

Full Time

Lead on engagement and joint working with regional and other customer-focussed teams to enable engagement of residents at a local level and act as the primary point of contact

Lead on local involvement opportunities for residents and ensure ownership of all enquiries from residents about resident involvement opportunities, training, funding and events

Maintain accurate data for involved residents, leading on regular reporting as required and in line with agreed KPIs

Actively contribute to the development of a range of resident involvement opportunities leading on the use of online tools and digital techniques to ensure that customers have a choice of channels for their involvement

Drive forward the digital resident involvement agenda in line with the agreed strategy

Manage funding allocation to local groups ensuring all monitoring and auditing requirements are met

Maintain an ongoing understanding of the sector’s regulatory framework to support customers and colleagues in their engagement activities

Support evidence gathering and verification of regional compliance with the regulatory framework

Assist with the organising and delivery of resident engagement days, partnership days and conferences

Lead on collation of data and pro-active research to ensure the RSC (Resident Scrutiny Committee) is able to fully scrutinise their agreed annual review subject

Lead on the set up and support for SIGs (Service Improvement Groups) and T&F (Task & Finish) Groups and own all follow up actions

Experience

Highly effective communication skills – verbal, written and presentation

Excellent people skills and an ability to engage with and support those who are not confident in being part of customer-based involvement groups and/or structures

Good analytical skills with the ability to understand and translate performance data into ‘easy to understand’ format

Excellent team player with an ability to work across different teams and at different levels

Excellent organisational skills and an ability to work on own initiative

Good level of general education with excellent written and verbal skills

Good level of IT skills including Word, Excel and PowerPoint

Flexible hours to facilitate non-standard meeting arrangements

The ability to travel the region as required

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer

Ad ID: 5417240662