Housing Officer - OFFICE BASED

Description

Job Title: Housing Officer

Location: West London (office & site-based)

Contract: Interim/temporary (full-time, 5 days per week on-site)

Rate: £29.49 per hour (umbrella)

Start: ASAP

The Role We’re recruiting an experienced Housing Officer to manage a patch in West London. You’ll combine office-based duties with regular estate and home visits to deliver a high-quality, resident-focused housing management service.

Key Responsibilities

Manage a varied caseload across general needs and leasehold (where applicable).

Conduct estate inspections, tackle hazards and compliance actions, and follow up on repairs.

Handle tenancy management: sign-ups, successions/assignments, tenancy reviews and visits.

Provide early intervention on rent arrears and sustain tenancies with tailored support plans.

Address low–medium ASB cases, working with community safety and partners as needed.

Progress voids & lettings efficiently: viewings, suitability checks and move-ins.

Safeguarding-first approach; escalate and coordinate with support agencies.

Maintain accurate records, case notes and reports; follow policies and legal frameworks.About You

Proven experience in a Housing Officer/Neighbourhood Officer role (local authority or housing association).

Strong knowledge of tenancy management, ASB tools, arrears protocols and voids/lettings processes.

Confident conducting site visits, inspections and resident meetings across a defined patch.

Excellent communication, negotiation and report-writing skills; IT-literate (housing systems/MS 365).

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email

Ad ID: 5417141496