HGV Workshop Service Manager

Description

Questech Recruitment have got an exciting opportunity for an individual to work for an industry leading Dealership group in the Scottish Highlands as a Workshop Manager

Job Summary

The HGV Workshop Manager will oversees all aspects of the HGV workshop operations, ensuring the efficient functioning of the facility and the delivery of high–quality maintenance and repair services. This role involves managing a team of technicians, coordinating workflow, implementing quality control measures, and liaising with customers and other departments to meet organisational objectives.

Key Responsibilities:

Team Leadership and Management Lead, motivate, and develop a team of HGV technicians, providing guidance, training, and support as needed. Allocate workload and monitor productivity to ensure optimal utilisation of resources. Conduct regular performance evaluations and implement strategies to enhance team performance and morale. Workflow Coordination Plan and schedule repair and maintenance tasks based on priority, urgency, and available resources using franchise programmes, DMS and other IT based systems. Coordinate with other departments to ensure the smooth flow of vehicles through the workshop and minimise downtime. Monitor workflow progress, address any issues or delays, and adjust schedules as necessary to meet deadlines. Quality Assurance Implement quality control measures to ensure that repairs and maintenance work meet industry standards and regulatory requirements. Conduct regular inspections of completed work to verify compliance with quality standards and customer specifications. Investigate any incidents of substandard workmanship or customer complaints and take corrective action as needed. Build and maintain positive relationships with customers, providing prompt and courteous service and addressing any concerns or inquiries. Liaise with customers to understand their service needs, provide accurate estimates, and ensure satisfaction with completed work. Act as a point of contact for customer feedback and take proactive steps to resolve issues and improve service delivery Enforce health and safety protocols and procedures to create a safe working environment and minimise the risk of accidents or injuries. Conduct regular safety inspections and audits, identify potential hazards, and implement corrective measures as needed. Provide safety training to team members and promote a culture of safety awareness and compliance. Qualifications and Skills:

Proven experience in a managerial role within an HGV workshop or similar automotive environment. Strong technical knowledge of HGV systems, components, and maintenance practices would be a benefit. Excellent leadership and people management skills, with the ability to inspire and empower team members. Effective communication and interpersonal abilities, with a customer–focused approach to service delivery. Proficiency in workshop management software systems. Sound decision–making and problem–solving capabilities, with a proactive and solution–oriented mindset. Relevant qualifications in automotive engineering, mechanical engineering, or a related field are preferred. Hours of work

Monday to Friday (Apply online only)hrs

Every 2nd Saturday (Apply online only)hrs

Benefits

Company pension Cycle to Work Scheme Private Healthcare after 3 years full Service If you believe you would be a good fit for this position or would like some more information, please click APPLY now or contact Matt Staniforth at Questech Recruitment.

Ad ID: 5416899366