Account Manager – Retail Stationery Sector

Description

Job Title: Account Manager – Retail Stationery Sector

Location: Yeovil– Office based

60k– 70k plus 3%–20% Company performance Bonus paid 1/4tly

Company Overview:

You will be joining a passionate team that is committed to transforming the paper and print industry. As a rapidly growing business, my client aims to be a leader in the envelopes and packaging sector.

With an enthusiastic workforce, they actively collaborate with customers to create innovative products and provide outstanding service.

If you're eager to showcase your talents and make a real difference, they want to hear from you!

Job Purpose:

As an Account Manager, you'll play a key role in building and maintaining strong relationships with Amazon and customers in the retail stationery industry.

Your position will be vital in keeping current clients satisfied while also bringing in new business.

With excellent communication skills and a knack for problem–solving, you will help close deals and guide a high–performing team.

Key Responsibilities:

Serve as a trusted advisor for clients by understanding their unique business challenges and consistently delivering exceptional sales service.Identify and lead sales opportunities with both existing and new clients, focusing on accounts valued up to 100k per year.Build a strong pipeline of potential opportunities by being proactive and developing your business acumen.Work closely with clients to become a true partner by understanding their needs, processes, and key decision–makers.Create engaging communications, proposals, and presentations that resonate with clients and support sales goals.Employ effective questioning and active listening to fully understand customers' buying cycles and timelines.Develop and implement a strategy to regularly meet with senior leaders of client organizations, ensuring ongoing business growth.Deliver outstanding customer service that can be measured through client feedback and NPS scores.Make persuasive presentations to clients that align with their business objectives.Monitor competitor activities and collaborate with procurement to refine strategies.Maintain an up–to–date CRM system with accurate information regarding client interactions and sales data.Provide detailed weekly reports on activities, client progress, and any key issues encountered.Promptly follow up on quotes and prospects to maximize conversion rates.Enthusiastically share updates about new products with potential clients.Collaborate with the procurement team to ensure competitive and accurate pricing for clients.Actively participate in team meetings, sharing updates on performance and future goals.Address customer inquiries and complaints efficiently, ensuring high levels of satisfaction.Work closely with various teams–including Marketing, Finance, and Purchasing–to achieve business objectives.Help streamline processes for proof of delivery (POD) to enhance service efficiency.Engage actively in sales meetings and promotional events.Collaborate with the commercial team to provide accurate sales forecasts.Competencies Required:

Technical Skills:

A solid understanding of key business strategies and industry challenges.Familiarity with the sector's unique selling points, terminology, and standards.Knowledge of envelope and packaging products, along with commercial terms related to profits and pricing.Personal Skills:

A warm and approachable personality to build strong relationships.Persistence and eagerness to learn and grow.Strong attention to detail and good planning skills.Effective at managing inquiries and handling objections.A sound understanding of the sales process with excellent communication skills.

Professional Experience/Skills:

Proven experience in resolving customer issues and improving service.Excellent listening skills to accurately gauge customer needs.Ability to provide insightful solutions to customer challenges.Empathy towards clients, managing their expectations effectively.Capable of presenting knowledgeably to customers at all levels.Experience in understanding Profit & Loss statements.Leadership experience in managing a small team through change.

Attitudinal Requirements:

Always looking for ways to exceed client expectations.Resilient and determined to overcome challenges.Driven to achieve both immediate and long–term goals.Ability to balance client needs with business objectives.Comfortable and confident in engaging with staff and clients at all levels.A combination of humility, ambition, and intelligence in all interactions. Working Hours

Monday to Friday, 8 AM to 5 PMBenefits

AXA Private Medical Insurance: Comprehensive coverage for your health.Pension Contribution: Secure your future with our pension plan.23 Days Holiday: Enjoy well–deserved time off.Progression Opportunities: We support your career growth and development.Lunch paid for and charity days off

Ad ID: 5416881812