Customer Integration Engineer (CIE)

Description

Customer Integration Engineer (CIE) Military Aviation, MoD or Defence experience highly desirable Remote worker, ideally based in the Southwest area, with frequent travel to the Brighton Head Office and customer sites across the UK 37.5 hours per week, Monday to Friday GBP(phone number removed) per annum

Our client is a UK technology company with team members based across the country. They solve through–life acquisition and support management issues for the Defence and related sectors, supporting their teams to work strategically, collaboratively and effectively to maintain and streamline the delivery of military and industrial capability.

Please note, this role is a customer–facing position working with defence customers and with a primary focus to assist customers to get the most out of solutions.

Are you looking to work in a dynamic environment, perhaps curious in learning about the defence industry or seeking a role after a military career? Then please read on.

Our client is looking for someone who enjoys working with people and who would enjoy offering first–hand support to customers. You would be providing on–site and remote support to customers across defence to ensure they receive the best possible outcome from their solutions.

As an integral part of the wider customer support effort, you would be required to engage directly with their customers at all stakeholder levels and throughout all phases of the service lifecycle, encompassing onboarding (discover & educate), adoption (engage), expansion (succeed), advocacy (evolve) and, ultimately, retention (renewal).

Through regular engagement with their customers, you will consult with the end users, fostering an enduring trusted partner relationship and be responsible for customer feedback, requirements and value. You will be trained in the Company s Customer Success methodology and given extended knowledge of their solutions and services so that you have a strong knowledge and understanding of how to maximise the benefits of what they deliver. They place their customers needs and expectations at the highest level, and you would represent those values across the customer domain.

Ideally, you will have defence, MoD or military experience, but if not, a willingness to learn, a curious and technical mind will be perfect.

You need to be customer–focused, with the ability to liaise effectively with customers to develop close and trusted associations, building effective relationships. An effective communicator with good presentation skills, able to actively engage and influence at mid–to–senior management level. Be professional, articulate and confident when operating in the customer domain.

As the role involves attending military establishments, you must hold or be able to achieve security clearance to SC level. There is also regular travel across the UK, so you must have a full driving licence and be willing to stay overnight on a regular basis.

Finally, the majority of the customers this role supports are based in Bristol and/or the Southwest, so living in those areas would be highly desirable.

If you are looking for a challenge, want to work on–site with their customers, who are focused on essential national defence of the UK, and seek new skills in delivering customer success, then they look forward to hearing from you.

What can you expect in return?

26 days holiday per year (excluding UK bank holidays), rising with long serviceAll IT equipment necessary for your role and support for office equipment in your home is providedLife AssuranceFree access to learning and wellbeing platforms such as LinkedIn and HeadspaceHealth Shield (cash plan benefit scheme)Cycle to work scheme, tech scheme and lease car schemeCompany pensionRecruitment Referral BonusEmployee Recognition Reward Scheme What s next? It s easy! Click APPLY now! We can t wait to hear from you!

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Ad ID: 5416985481