Returns Operative

Description

Returns Operative - Luton

The Returns Team Operative is responsible for managing returned goods within the warehouse, ensuring all returned items are correctly received, processed, recorded, and accounted for in line with company policies and procedures. This role also involves communicating with customers regarding delivery exceptions and returns-related issues.

Working Hours & Shifts

Shift length: 8 hours + 30-minute unpaid breakShift patterns: 9:00am 5:30pm12:00pm 8:30pm Days: Monday to SundayDays off: 2 days off per week (consecutive or split) Pay & Benefits

Pay rate: GBP13.50 per hour

Key Responsibilities

Receive and pull returned cages and move them to the designated returns area for sorting and processingSort returned products accurately and identify any discrepancies, damages, or delivery exceptionsInput all relevant return information into the system accurately and in a timely mannerEnsure all returns are processed in full compliance with company policies, procedures, and quality standardsProactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updatesMonitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriatelyTake full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted forInvestigate and resolve missing, misrouted, or unaccounted-for returned itemsMaintain a clean, organised, and efficient returns area at all timesWork closely with warehouse, customer support, and inventory teams to ensure smooth returns operations

Key Skills & Attributes

Strong attention to detail and accuracyGood organisational and time-management skillsConfident using warehouse systems and data entry toolsClear written communication skills for customer email correspondenceAbility to take ownership and accountability for tasksProactive and solution-focused approachAbility to work independently and as part of a team Interview Availability

Interview availability is flexible for the right candidate

If you are interested in this role, please apply below with your most recent CV.

WGCCOMMTEMP

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Ad ID: 5417808484