Patient Experience Officer

Description

Interim Patient Support Officer 3 months Carlisle - Office/ Hybrid Your new company

A forward-thinking healthcare organisation with a strong presence in Carlisle and West Cumbria is seeking an experienced Interim Patient Support Officer to support their Customer service team during a critical period of growth and transformation.

This is an exciting opportunity for a confident communicator who thrives in a fast-paced environment and is ready to make an immediate impact.

Your new role

Contact patients, carers and/or the complainant directly in the first instance to ensure patient safety and provide support with the complaints management process to help resolve their concerns.

Promote patient safety by ensuring every complaint and concern is logged and reviewed for clinical issues with any potential safety issues are raised in a timely manager to the Practice Teams and Clinical Quality Manager.

Complete complaint investigations with Practice Team members and provide a thorough response to resolve complaints and prevent returned complaints.

Write response letters which are accurate, person-centred and include useful contextual information about the organisation's approach to patient centred care.

What you'll need to succeed

The ability to work confidentially with sensitivity and empathy.

You must be a confident communicator to navigate complex queries.

Comfortable working independently and remotely.

Strong analytical skills and attention to detail.

What you'll get in return

Flexible working arrangements - hybrid working

Opportunity to contribute to a meaningful healthcare mission

Competitive day rate (DOE) GBP14.36-GBP17.62 per hour

Full-time 9-5pm or reduced hours are also considered

25 days annual leave plus banks

Potential for contract extension

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Ad ID: 5417417750