Order Management Specialist

Description

Order Management Specialist

Location: Office-based, Hayes, Middlesex

Salary: GBP30,000 per annum + benefits

Hours: 40 hours per week, Monday to Sunday (between 08 00)

The Role

We are looking for a highly organised and customer-focused Order Management Specialist to manage consumer-facing orders from placement through to delivery. This role plays a key part in ensuring a smooth customer experience, maintaining accurate order data, and resolving delivery or stock-related issues efficiently.

You will act as a subject matter expert within your area, working closely with the Customer Service Manager to identify process improvements and support continuous operational excellence.

Key Responsibilities

Process and manage consumer orders from placement through to delivery Maintain and manage the open order book, including push-outs, pull-ins, and error orders Monitor deliveries, chase PODs, and provide tracking information to customers Handle out-of-stock notifications and amend orders as required Respond to customer enquiries via phone and live chat, resolving issues efficiently Maintain accurate records and notes within D365 Liaise with internal teams to resolve order, stock, and delivery issues Complete regular reporting and administrative tasks Support cross-training and provide cover within the team when required Skills & Experience Required

Proven experience in Order Management, Customer Service, or Supply Chain Operations EDI experience (understanding EDI transactions, order flows, and troubleshooting errors) Strong Excel skills, including the ability to confidently use VLOOKUPs and Pivot Tables Excellent attention to detail with strong administrative and organisational skills Ability to investigate customer issues, identify root causes, and deliver effective solutions Outstanding verbal and written communication skills Ability to work independently, within a small team, and as part of a wider organisation Confident in maintaining accurate system notes and working with order management systems (e.g. D365) Adaptable, proactive, and open to change and process improvement Experience producing or delivering training materials for colleagues is desirable Comfortable working a rotating schedule including weekends

Reporting & Location

Reports to: Customer Service Manager Location: Office-based role at the Hayes, Middlesex office Benefits

Competitive salary of GBP30,000 Additional company benefits

Ad ID: 5417572419