Customer Service Advisor

Description

Customer Service Advisor Customer Service AdvisorBasildon Permanent GBP27,500 annually + Excellent Benefits

Your new company:A leading organisation with a strong presence across Essex is seeking a proactive and organised Customer Service Advisor to join their busy call centre team. This is an exciting opportunity to become part of a supportive environment where customer care and service excellence are at the heart of everything they do.

Key responsibilities include:Managing bookings through the in-house scheduling system, allocating operatives and subcontractors to jobsKeeping customers fully informed throughout the process and providing empathetic, professional supportLiaising with supervisors to ensure materials and equipment are ready ahead of appointmentsHandling a variety of customer queries, from routine repair requests to more complex or sensitive issuesThis is a fast-paced role where your ability to stay organised, prioritise effectively, and deliver excellent service will make a real difference.

What you'll need to succeed:Previous experience in a call centre or customer service role, with a track record of delivering high-quality serviceStrong administrative and organisational skills with excellent attention to detailConfident communication skills, both verbal and written, with a professional telephone mannerProficiency in Microsoft Office and CRM systems (experience with MSI is advantageous)Ability to manage high call volumes and prioritise workload effectivelyExperience in social housing, maintenance, or repairs is desirable but not essential.This organisation offers a comprehensive benefits package designed to support your wellbeing and career development, including:Discretionary annual bonus and profit share scheme26 days holiday plus bank holidays, with options to buy or sell leaveEnhanced pension planLife assurance & accident coverEnhanced maternity & paternity payVolunteering days (2 paid per year)Learning & development opportunities

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact your Hays consultant today for more information. #

Ad ID: 5417417725