Customer Service Administrator

Description

Do you thrive in a busy environment? Do you have experience within administration? If so, then this is the job you've been looking for!

Our client is one of the leading debt resolution companies in the UK and are looking to grow their team!

Benefits

* On going support and training

* 3% pension

* 33 days annual leave (including bank holidays)

* Christmas Shutdown

* Life Insurance

* Career progression

You will be managing the administration predominately for our clients field team and managing the warrant process whilst updating customer information, so it's important you're able to build relationships with colleagues and stakeholders easily.

Skills and Experience

* If you have experience within the debt recovery industry then that's a huge bonus but not essential

* You must have a good working knowledge of basic computer packages

* You will be very enthusiastic with a willingness to learn - this is very important

* They are a vibrant and enthusiastic team, so having a good personality match is crucial

Key Responsibilities and Duties

* Complete team workloads including but not limited to the following:

* Import and export of client files onto the CRM system

* Produce and send required reports on a daily, weekly, and monthly basis.

* Review and quality check their field agents results prior to exporting them to clients.

* Answer queries from field agents, clients, and third-party suppliers such as locksmiths, dog handlers and engineers.

* Keeping field agents informed of relevant information including stops and goes at the Warrant stage.

* Answer incoming calls from the field agents to record the outcomes of warrant days on the CRM system

* Cover team workloads to a sufficient level during staff absence to ensure their clients receive a consistent service.

You must not have a criminal record and will be required to undergo a DBS check (Disclosure and Barring Service) and Credit Reference Check

Ad ID: 5417040693