Administrator

Description

The Administrator will provide efficient administrative and data entry support while acting as a key point of contact for end users. The role involves maintaining accurate records, processing information, and communicating clearly with internal and external customers to resolve queries and provide updates.

Key Responsibilities

Administrative & Data Entry Duties

Accurately input, update, and maintain data across internal systems and databasesProcess forms, applications, and documentation in line with company proceduresEnsure records are complete, accurate, and compliant with data protection requirementsPerform regular data checks to identify errors or missing informationProduce routine reports and summaries as requiredFile, scan, and manage documents (electronic and paper-based)End User Communication

Act as a first point of contact for end users via phone, email, or face-to-faceRespond to queries clearly, professionally, and in a timely mannerExplain processes, next steps, and outcomes to end users in plain languageEscalate complex issues to the appropriate team while keeping users informedMaintain a customer-focused approach at all timesGeneral Responsibilities

Support colleagues and other departments with administrative tasksAdhere to company policies, procedures, and service level agreementsHandle confidential and sensitive information appropriatelyContribute to process improvements and ways of workingCarry out any additional reasonable duties as requiredEssential Skills & Experience

Previous experience in an administrative or office-based roleStrong data entry skills with high attention to detailConfident communicating with end users/customers by phone and emailGood organisational and time-management skillsAbility to handle multiple tasks and prioritiesCompetent using Microsoft Office (Word, Excel, Outlook) or similar systemsProfessional, polite, and approachable mannerDesirable Skills & Experience

Experience working in a customer-facing administrative roleFamiliarity with CRM or internal database systemsExperience handling sensitive or confidential informationUnderstanding of basic data protection principles

Ad ID: 5418260233