Senior Service Advisor

Description

Company Overview

Simpsons ??KODA has been serving the motoring needs of Lancashire since 1947, proudly run by the third generation of the Simpson family. Renowned for its commitment to customer satisfaction and integrity, Simpsons has evolved into one of the UK's leading ??KODA retailers, focusing on quality service and innovative solutions for both individual and corporate clients.

Summary

As a Senior Service Advisor at Simpsons ??KODA, you will be the vital link between our customers and our service team. Located in Lancashire, your role will involve providing exceptional customer service while managing service bookings and ensuring customer satisfaction throughout their experience with us.

As our Senior Service Advisor , you'll play a pivotal role in ensuring our customers receive an outstanding service experience - every time. You'll coach and support the front-of-house team, manage complex customer queries, and work closely with the Workshop Controller and Aftersales Manager to optimise workshop efficiency.

This is your chance to take on a senior, trusted position where your dealership experience will shine, and your leadership skills will help shape team performance and customer satisfaction.

Responsibilities

Acting as a senior point of contact within the Service Advisor team.

Leading by example in professionalism, customer communication, and complaint resolution.

Mentoring junior Service Advisors and supporting onboarding and training.

Maximising workshop efficiency through proactive service planning and coordination.

Ensuring all work is accurately costed, invoiced, and authorised - protecting profitability.

Managing warranty and recall processes in line with manufacturer standards.

Building customer loyalty through trust, transparency, and top-tier service.

Promote additional services through upselling to enhance customer satisfaction and business revenue.

Maintain accurate records of customer interactions and service history.

Requirements

Experience as a Service Advisor at a main dealership is essential.

Proven ability to manage customer interactions with confidence and care.

A collaborative, leadership-focused mindset with a passion for coaching others.

Excellent organisational, communication, and conflict-resolution skills.

Strong working knowledge of DMS systems and manufacturer warranty procedures.

Results-driven with a strong commercial and customer service focus.

Why Join Us?

Join a respected and forward-thinking dealership group.

Be supported with continuous brand training and leadership development.

Enjoy a competitive salary, bonus potential, and comprehensive employee benefits.

Make a real impact - not just in your role, but in shaping the success of the team.

If you're passionate about delivering exceptional service in the automotive industry, we invite you to join our dedicated team at Simpsons ??KODA. Apply today to be part of our exciting journey!

Job Types: Full-time, Permanent

Pay: GBP37,400.00 per year

Benefits:

Company events

Company pension

Cycle to work scheme

Employee discount

Free flu jabs

On-site parking

Work Location: In person

Ad ID: 5416934231