Sales Office Manager

Description

We are assisting a well–established technical supply and distribution business with the recruitment of an experienced Sales Office Manager.

This role is office–based Monday – Friday.

Reporting into the MD the role will be responsible for overseeing the internal sales operations and managing a team of 8 people. This will involve day to day management, managing the quotation process, driving performance through structured KPI reviews, and ensuring efficient sales administration.

Key duties and responsibilities will include;

Lead and develop the internal sales team, ensuring efficient daily operations and high levels of motivation. Allocate workload effectively and ensure timely follow–up on all enquiries, quotations, and orders. Oversee the full quotation lifecycle: logging, preparation, accuracy checking, and timely delivery to customers. Review all major quotations for technical accuracy, pricing consistency, and commercial viability. Work closely with technical teams and external sales to ensure quotations are aligned with customer specifications. Track and analyse quotation conversion rates and identify areas for improvement. Ensure all customer interactions are handled with professionalism and urgency. Act as the main escalation point for key client accounts or complex issues. Support the external sales team with accurate product information, pricing support, and order updates. Define, monitor, and regularly review key performance indicators (KPIs) for the sales office team (e.g., quotation turnaround time, order accuracy, sales targets, response time). Conduct regular performance reviews and feedback sessions with team members. Generate and present regular KPI reports to senior management, identifying trends, challenges, and actions. Ensure CRM and ERP systems are up to date and used effectively across the team. Drive improvements in internal processes to improve speed, accuracy, and customer satisfaction. Monitor sales order processing, backlog, and delivery status in coordination with logistics and production. Support the onboarding of new team members with technical and product training. For this role candidates will need to have proven experience managing similar sized teams and have experience overseeing customer order management (high volume). Ideally from manufacturing, construction, distribution or similar technical environment.

Candidates must have excellent communication and interpersonal skills, able to build relationships and be confident leading a team. Strong IT and systems experience is essential, with the ability to review processors and prepare data reports.

This role would be ideal for a motived and ambitions sales office manager, with scope to develop and progress and be part of a dynamic senior team.

In return you will receive a competitive basic salary up to 50,000, bonus scheme, 25 days holiday and many more!

Immediate need, so please apply online and a consultant from Cameron James will be in touch.

Ad ID: 5416974434