Sales & Customer Support Executive

Description

Are you a passionate and people-focused individual with a knack for building relationships and delivering top-notch service? We're looking for someone who thrives in a fast-paced environment to join a friendly and collaborative sales support team.

This is a varied role with a balance of customer service and sales administration. You’ll be working closely with new and existing customers, mostly over the phone and via email, ensuring they receive accurate information, quick responses, and solutions that work for them.

Key Responsibilities:

Processing quotes and customer orders from email and phone enquiries

Answering incoming calls professionally, building rapport with customers

Handling pricing, negotiation, and follow-up of quotations

Resolving customer queries and complaints within your level of responsibility

Taking part in outbound sales campaigns to strengthen relationships and grow sales

Supporting the trade counter and occasional customer meetings or visits

Liaising with internal departments to check stock, production timelines, and deliveries

What We’re Looking For:

Excellent telephone and written communication skills

Confident, friendly, and professional manner

Good attention to detail and the ability to work under pressure

A team player with initiative and the ability to problem-solve

Organised and able to manage multiple tasks simultaneously

Good working knowledge of IT systems (Microsoft Office, email, etc.)

Previous experience in sales or customer service (ideal but not essential – training is provided)

What’s on Offer:

Salary £26,000 - £32,000

Quarterly performance-related bonus scheme

20 days annual leave + bank holidays (with a holiday bonus scheme based on years of service)

On-site parking, canteen, and facilities

Clear progression and development opportunities

Ad ID: 5416980251