Internal Sales Manager

Description

Our prestigious, market leading client within the Contractor Payroll Marketplace are seeking a results-driven Internal Sales Manager to lead their telephone-based onboarding team.

This role is critical in driving revenue growth by managing and developing a team focused on onboarding new contractors and closing sales opportunities with high efficiency and conversion rates.

The ideal candidate will have a proven track record in telesales or inside sales management and a passion for motivating teams to exceed targets.

This position is full time and permanent, based at their Head Office.

Key Responsibilities:

• Team Leadership: Manage, mentor, support a team of onboarding sales advisors, ensuring high levels of engagement, performance, and development.

• Sales Performance: Drive team performance to achieve and exceed monthly sales targets and KPIs, including call conversion rates.

• Onboarding Strategy: Oversee the end-to-end onboarding process for new customers, ensuring a smooth transition from lead to active user or client.

• Process Optimisation: Continually assess and improve onboarding scripts, sales techniques, and workflows to maximise team efficiency and close rates.

• Coaching & Development: Provide regular training, feedback, and coaching to the team, including call reviews and performance assessments.

• Reporting: Monitor and report on individual and team performance metrics, using data to drive informed decisions and improvements.

• Collaboration: Work closely with Marketing, Compliance, and Field Sales teams to ensure alignment and seamless contractor experiences.

• CRM Management: Ensure accurate and timely data entry in CRM systems, maintaining high standards of lead and contractor record integrity.

Key Requirements:

• Proven experience in an internal sales or telesales management role, ideally within a fast-paced or high-volume environment.

• Strong leadership skills with the ability to inspire and drive performance in a team.

• Demonstrable success in managing onboarding or inside sales teams with high closing percentages.

• Excellent communication, interpersonal, and motivational skills.

• Data-driven mindset with experience in using CRM and sales analytics tools.

• Organised, detail-oriented, and able to thrive under pressure.

• Knowledge of onboarding best practices and customer journey management is a plus.

• Experience working within a regulatory framework would be advantageous

What They Offer:

• Competitive salary + team-performance based commission structure (uncapped)

• Career progression opportunities in a growing business

• 22 days holiday (plus bank holidays) increasing by a day each year up to 25 days

• Additional birthday holiday

• Collaborative and supportive working environment

• Opportunity to salary sacrifice

• Opportunity to purchase an extra 3 days yearly through salary sacrifice scheme

• Access to health benefits scheme including optical and dental cover

• Free fruit on site with access to an onsite café, heavily discounted at 50%

• Free parking

• Staff rewards, including meals and holidays

Ad ID: 5416940883