Customer Experience Representative – German Speaking

Description

Bi–lingual Customer Experience Representatives

1x German Speaker Required

Job Summary

We are seeking a dedicated and enthusiastic Customer Experience Representative to join a leading veterinary and human medical supply company. Responsible for delivering an outstanding customer experience.

Responsibilities

Onboarding new German clinics

Respond to queries from customers via email and phone, in both English and German

Achieve KPIs set around having ecstatic customers

Achieve KPI s set around outbound telephony targets and activity

Engage with potential new customers or less regular customers

Ability to be responsible for your own development path, with support from your team

Manage targets to achieve business growth

Provide a supportive service to our customers

Manage and complete account management activities such as regular communication whether than be verbal, written or electronic (MS Teams)

Experience

Fluent in both English & German

Previous experience with call–based customer service in German

Experience with upselling and/or new business development

Experience with Microsoft packages is essential

SAP experience would be preferential

Pro–active and have a solution led outlook

Driven and focused individual

OR a Veterinary Nurse who is Bi–lingual

If you are passionate about delivering outstanding customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Experience Representative.

Job Types: Full–time, Permanent

Pay: GBP30,000.00–GBP35,000.00 per year

Additional pay:

Bonus scheme

Benefits:

Company pension Free parking On–site parking

Schedule:

Monday to Friday

Application question(s):

Are you fluent in German? Do you have customer service experience? Do you have a driving license? Commutable to Stockport office 5 days per week?

Work Location: In person

Ad ID: 5416899681