Contact Vanilla Recruitment (UK) Ltd
Vanilla Recruitment (UK) Ltd
Customer Experience / Proposition Manager
Mansfield, Nottinghamshire
- Hours
- Full Time
- Posted
- 19 hours ago
- Salary
- Competitive
- Recruiter
- Vanilla Recruitment (UK) Ltd
- Closes
- 04 Sep 2025
- Course
- No
- Contract Type
- Permanent
- Recruiter Type
- Direct Employer
Description
Customer Experience / Proposition Manager
Location: Flexible with regular travel to Mansfield & East Finchley (London)
Salary: Competitive
Type: Full–time Hybrid Agency–side
Are you passionate about shaping customer experiences that drive real business impact? Do you thrive in fast–paced environments and love working across cross–functional teams? If so, we want to hear from you.
We re looking for a talented and enterprising Customer Experience / Proposition Manager to join a successful marketing agency team, with a primary focus on a hospitality account. This is a commercially minded role that blends strategic thinking with executional excellence.
Here's how you'll craft a symphony of success:
Leading the CX and proposition development across a key agency client Building strong stakeholder relationships and influencing cross–functional teams Delivering against briefs and ensuring alignment across client teams Conducting research, benchmarking, and analysing data to define best–in–class customer experiences Supporting concept development for future retail environments Representing the voice of the customer in cross–functional working groups Identifying opportunities to grow the client retainer and generating incremental revenue for the agency Supporting the growth and development of the agency s CX function Engaging in professional development, benchmarking, and industry events Contributing to entrepreneurial initiatives and helping shape new propositions We re looking for a CX Manager with the following skills and experience:
A strong background in customer experience and customer proposition Proven ability to balance customer needs with business objectives Experience implementing and executing propositions within high service B2C sectors such as hospitality, leisure, travel or retail Exposure to both physical and digital customer experiences Strong commercial awareness and understanding of how businesses generate revenue Excellent stakeholder management and relationship–building skills Strategic thinker with delivery experience Comfortable working in a fast–paced, deadline–driven agency environment Previous agency experience or understanding of agency operations is a plus CCXP certification or CXPA membership is advantageous
Ad ID: 5416914286
Stay Safe
"Be wary of buyers asking to use 'Gumtree delivery' or 'Payments on Gumtree' because Gumtree doesn't offer these services currently. Requests from Whatsapp or SMS could be scams"
"Only access Gumtree from gumtree.com and do not follow links sent by other users"
"Share photos and ask lots of questions about the items you are buying and selling"
"If an ad or reply sounds too good to be true, it probably is"
"Use the 'Reply to ad' button for your safety and privacy"
"Don't reply to email addresses hidden in text and pictures"
"Trade in person, use PayPal 'paying for an item or service' to transfer money"
"Beware of fake Gumtree, eBay or escrow sites and invoices"
1 of 8
