Customer Accounts Manager

Description

Position: Customer Account Manager

Location: Sunderland, Tyne and Wear

Hours: Mon Thur, 8:30 am 5 pm and Friday 8:30 am 3 pm

Salary: GBP30,000

We are excited to offer a permanent opportunity for an experienced Customer Account Manager with a strong track record in managing key accounts and developing new business relationships. This role is with a global manufacturer of automotive products and parts, and the successful candidate will report to the Management team, playing a pivotal role in driving both new and sustained growth within the organisation.

Responsibilities

Collaborate closely with existing customer accounts. Establish and nurture new customer relationships. Manage customer accounts, including reviewing and creating quotes for new clients. Handle contracts by establishing, reviewing, amending, and resolving any related queries and discrepancies. Enhance the customer service experience for clients. Understand current business levels and product supply to ensure a high standard of customer service. Communicate effectively via telephone and email. Key Experience:

Proficiency in English and one additional European language is desirable. Prior experience with manufacturing software systems, such as SAP, MRPeasy, or Odoo, is essential. Excellent verbal and written communication skills are necessary. Experience working in a manufacturing environment is preferable. A clear understanding of the customer journey, from initial contact through cost and product availability, manufacturing requirements, supply chain delivery, and final product dispatch, is essential. Demonstrable experience with contract preparation and delivery, along with a solid understanding of commercial service level agreements and written contracts, is required. Advanced working knowledge of Microsoft Office, including Word, Excel, and Outlook, is essential. Benefits:

Pension plan. Early finish on Fridays. Healthcare benefits. Annual bonus. Twenty–five days of annual leave in addition to bank holidays. Experience:

MRP system: 1 year (required) Account management: 1 year (required) Administration: 1 year (required) Language:

Japanese (preferred) Any European languages (preferred)

Ad ID: 5416984108