Account Manager

Description

Account Manager – Retail

Salary: 30k – 40k DOE

Company Benefits: Flexible start/finish times, Free Gym Membership, Health & Wellbeing Programmes, Retail & Hospitality Discounts, Health Cash Back Plan

Lloyd Recruitment Services is delighted to be partnering with a fast–growing business in Horley to recruit a proactive and relationship–driven Retail Account Manager. In this role, you'll work closely with internal teams to manage post–order customer activity, ensuring projects run smoothly and key deadlines are met.

Our client is committed to delivering high–quality, bespoke retail products, so we're looking for someone who is organised, commercially aware, and confident building strong customer relationships. This is an excellent opportunity to join a dynamic, expanding organisation with real potential for career progression.

Retail Account Manager Key Responsibilities

Build and maintain long–term customer partnerships, ensuring communication is timely, clear, and tailored

Gain a strong understanding of product ranges to respond quickly and accurately to queries

Assess customer needs and collaborate with Quality Assurance to ensure all products meet required standards and specifications

Oversee orders from start to finish, ensuring smooth delivery, invoicing, and on–time project milestones

Work with Sales Coordinators to complete all customer documentation efficiently and accurately

Prepare accurate, well–presented quotations and confirm all order details

Prioritise daily tasks to meet customer expectations and handle urgent issues confidently

Manage internal and external deadlines using available software tools

Work with the Key Account Manager to align customer plans and support wider account strategy

Check product samples for quality before dispatch

Escalate customer queries or concerns to the Key Account Manager where needed

Retail Account Manager Skills & Experience

Experience in Account Management or a similar customer–focused role within retail products or FMCG

Background in private label or made–to–order product ranges is advantageous

Excellent written and verbal communication skills

Ability to build strong working relationships at all levels

A customer–centric mindset with a passion for delivering first–class B2B service

Natural problem–solver and fast learner

Strong multitasking abilities, able to handle multiple projects and priorities

Excellent attention to detail; proficient in MS Office

Proactive, organised, and collaborative in approach

Extra Information:

Refer a friend and earn up to 500 (see website for details)Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear from us within 5 days, please assume you have not been successfulBy applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)Lloyd Recruitment Services acts as an employment agency for this vacancy and is an equal opportunity employer.

Ad ID: 5417771604