Store manager

Description

Store Manager – Multi–Site Retail Operations

Location: Heathrow

Salary: 50,000– 53,000 + 20% bonus

Hours: 38.75 hours per week

Typical Hours: 08:00–16:15

Working Pattern: Predominantly Monday to Friday, with 1 weekend in 3

We are recruiting for an experienced Store Manager to join a large, fast–paced and highly successful retail operation in the Heathrow area.

This is not a traditional single–store management role. You will have responsibility across multiple retail outlets within one location, making it particularly attractive to experienced Large or Big Box Store Manager, Area Managers, Cluster Managers and Multi–Site Managers who enjoy leading through others but would like to move away from spending their week travelling between sites.

The role combines commercial performance, people leadership, customer experience and operational excellence, with responsibility for driving results across a busy and high–profile retail environment.

The Role

You will lead and develop management and customer–facing teams, ensuring strong performance across sales, service, people and operational standards.

Key responsibilities will include:

Take responsibility for the performance of multiple retail outlets within the locationLead, coach and develop Managers, Supervisors and wider store teamsDrive sales, customer spend and overall commercial performanceMonitor KPIs and identify opportunities to improve resultsDeliver local commercial plans and initiativesEnsure daily sales targets and priorities are clearly communicated across teamsAnalyse performance and implement action plans where requiredDevelop a strong succession pipeline through coaching, performance reviews and development plansEnsure staffing levels and deployment reflect customer demand and trading requirementsBuild effective relationships with brand and commercial partnersEnsure stores maximise promotional and sales opportunitiesWork closely with stock and logistics teams to resolve availability and replenishment issuesMaintain consistently high standards of customer serviceManage escalated customer queries and complaintsEnsure strong standards across Health & Safety, compliance and operational proceduresSupport the wider senior management team and deputise when required

About You

We are looking for an experienced retail leader with a strong track record of managing people, commercial performance and operational standards.

We would be particularly interested in candidates currently working as:

Large or Big Box Store ManagerArea ManagerCluster ManagerMulti–Site ManagerStore ManagerGeneral ManagerLarge Department ManagerPrevious multi–site experience would be particularly attractive.

You will ideally have:

At least 3 years' experience at management level within retail or high–volume customer–facing environmentExperience leading sizeable teams through Managers or SupervisorsStrong commercial awareness and confidence working with sales and performance KPIsA coaching–led approach to people developmentThe ability to build engaged and high–performing teamsExcellent customer service standardsStrong communication and stakeholder–management skillsGood problem–solving and decision–making abilityExperience managing labour, operational standards and complianceThe ability to perform effectively in a fast–paced environment

Work–Life Balance

One of the real attractions of this opportunity is the working pattern.

Unlike many senior retail management positions, the role is predominantly Monday to Friday, with only 1 weekend in 3.

Typical working hours are 08:00–16:15, based on a 38.75–hour week, providing considerably more consistency than many traditional retail leadership roles.

For an Area or Multi–Site Manager, it also offers the opportunity to retain the scale and responsibility of managing multiple operations while being based primarily in one location rather than travelling between a large geographical estate.

What's on Offer

45,000– 50,000 basic salary20% management bonus38.75–hour working weekTypical hours of 08:00–16:15Predominantly Monday to FridayOnly 1 weekend in 3Multi–site responsibility from one locationSenior leadership responsibility within a large retail operationStrong training and development opportunitiesExcellent potential for future progressionThis is an excellent opportunity for a commercially focused retail leader who enjoys developing managers, driving performance and taking ownership of multiple operations, but is looking for a more structured working pattern than traditional field–based or high–street retail management.

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Ad ID: 5419327985